Premium user can't stream music

[ijianiaxo3]

I'm subscribed for the premium but when I go to the spotify app it won't let me play my playlist it keep saying only premium subscribers are allowed to do it and referring me to the radio

I already called sprint and bokuh or however you spell it and they said I'm an active subscriber and to contact you !!

[Peter__]

Hey 🙂 

From the amount of posts on the community tonight, it appears there is a delay between accounts being upgraded and those subscriptions being recognised on your devices. Fingers crossed it is just a temporary slowdown and things will return to normal soon. Keep try logging out and back in again. 

If you wish to get in touch with customer services, you can do so directly using the online contact form.

Peter