Premium won't work on iPhone app


Premium won't work on iPhone app

I've paid for Premium and if I click "upgrade" in Spotify now it says I have an active Premium-account. However I canno't use Spotify on my iPhone, when I click on a song (they are all marked "light grey") it says I need premium for on-demand mobile streaming? When I open Spotify on my computer it says just "Spotify" in the grey box instead of "Spotify Premium" which it did the last time I purchased a Premium account.
1 Reply

Re: Premium won't work on iPhone app

Rock Star 24
Rock Star 24

Hey @Kadimetz321,


Did you pay through iTunes?


Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.


Check the status of your subscription, and if it appears as Free, the payment probably didn't go through on Spotify's side.
For the time being, it's better to get your Premium through the website.
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.