Premium won't work on my iPhone heeeeelp

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Premium won't work on my iPhone heeeeelp

Yakutii
Casual Listener

Spotify wont work on my iphone, but works fine on my computer... I have spotify premium..please help me I have tried everything from re-install to delete everything.. thanks  

5 Replies

Peter__
Community Legend

@Yakutii wrote:

Spotify wont work on my iphone, but works fine on my computer... I have spotify premium..please help me I have tried everything from re-install to delete everything.. thanks  


Hey! Welcome to the community 🙂 

 

First thing to do is verify you are using the correct login details by signing into your online overview and making sure your account there is showing as Premium. 

 

If you are logging in using those details on your phone, but its not working, try fully rebooting your iPhone by holding the home and lock buttons together for 10 seconds until the apple logo appears on the screen and then try again.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Yakutii
Casual Listener
Hey i have tried rebooting but still dosent work! Any other solutions?

Peter__
Community Legend

@Yakutii wrote:
Hey i have tried rebooting but still dosent work! Any other solutions?

Is your account definitely showing as premium when you sign into your online overview like in my post above? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Yakutii
Casual Listener
Yes it is 🙂

Peter__
Community Legend

@Yakutii wrote:
Yes it is 🙂

Very strange, and its still not working on your device? 

I'd try a quick clean reinstallation of the app and see if that makes any difference.

 

Peter

 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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