Previous Synced songs won't resync

[jparrell]

Spotify was working great until my iPhone crashed and I had to order a new iPhone.  The songs that were synced to my device show up and I can select them, but they won't start playing.  Instead it shows the song duration as -:--

Any assistance would be preatly apperciated.  

[jeremygoh · Accepted solution]

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@jparrell wrote:

Spotify was working great until my iPhone crashed and I had to order a new iPhone.  The songs that were synced to my device show up and I can select them, but they won't start playing.  Instead it shows the song duration as -:--

Any assistance would be preatly apperciated.  

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Pertaining your issue, that seems like it shouldn't happen given what you’ve described (I've tried on my end and it works perfectly fine), I guess your music cache is corrupted, kindly do a clean reinstallation following the steps below:

Click into your Spotify App -> Logout from Spotify (Spotify app Settings -> Logout) -> [If you are on premium and have songs that are on available offline, click here: https://www.spotify.com/sg-en/account/offline-devices/ and remove all devices -> Go to iPhone Settings, General, Usage and Delete the app -> Go to App Store and download the Spotify app again.

Also clear off Safari’s Cache under iPhone/iPad Settings > Safari and Clear all of the caches.

[jparrell]

It worked, thanks!