Problem with premium and offline

[Aberdeen15]

Today my ability to use offline playlists has stopped and now spotify is asking me to buy premium, which I already have. I have also now been stopped playing my playlists from iPad and iPhone, the same request from spotify is buy premium. Any ideas?

[MattSuda]

Spotify can help you with this if you contact them directly.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly.

[Aberdeen15]

Thanks for your help.

[meahtenoha · Accepted solution]

Hi Aberdeen15- I can see that your monthly Premium payment couldn't go through on 2 August. This is why you temporarily lost your Premium access. 

However it seems you were able to upgrade again successfully today this afternoon. Everything working for you now?

[Aberdeen15]

Yes, I figured it out last night when I looked at my subscription.

Thanks for your help

[meahtenoha]

Great -- glad to hear it. Enjoy your tunes 🙂