Hi, I’ve recently changed over phones and none of my local files that I had were transferred when I did phone changeover — they were greyed out when I tried to play them.
I opened laptop I have the files on and opened Spotify. The files will play through the desktop Spotify app but not on my phone. When I either press “play song on my device” (the phone) or try to play directly through phone all I get in the unable to play message and instructions to mark for offline and “they will magically appear”. They don’t.
I have tried myriad trial and error methods: deleting playlist of local files and re-adding them, pressing to make playlist offline then not on both phone and laptop. To no avail. The songs won’t play. Some of the songs show highlighted and with green downloaded tick but when I press them nothing happens.
I’m incredibly frustrated. And I’m not happy there isn’t a phone number for technical support for premium users. I’ve tried everything. I even tried to “remove all devices” to start again but nothing happened when I pressed the button.
I have many songs which aren’t available on Spotify that I love and which I need all in one place as they were before, on one app, before changing phones. I only have premium to utilise this function. I’m thinking of cancelling subscription and going over to iTunes service instead. I don’t feel valued as a customer — not being able to get proactive service via the phone where I could go through it step by step.
Can anyone help, please?