Help Wizard

Step 1


Queue is Not Clearing - Can’t Play a New Playlist

Queue is Not Clearing - Can’t Play a New Playlist







iPhone XS

Operating System

iOS 13


My Question or Issue


The queue doesn’t clear when I select a new playlist or radio station - it adds the station or playlist to the bottom of my queue instead, reverting back to a prior playlist after my initial song. I am not clicking “Add to Queue” but instead clicking the play button on the playlist. 
I have logged out and logged back in - no fix. 


1 Reply

Hey there @minibob3


Thanks for reaching out to us about this - we'll be glad to help you out here.


Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your iPhone. 


Check out this help page in order to find the steps for clean reinstall on the affected device. 


If it doesn’t do the trick, we’ll provide you with further help. 


We'll look out for your reply. 

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