Radio doesn't work - "This playlist was deleted"

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Radio doesn't work - "This playlist was deleted"

Joeincardiff
Regular

Plan

Premium

Country

UK

Device

iPhone SE

Operating System

iOS 13

 

My Question or Issue

I can't get the app to play radio stations. I click on the dots, select radio but I get a message saying "This playlist was deleted" - have I done something wrong? (I'm newly converted to Spotify)

11 Replies

OneByBoo
Rock Star 19
Rock Star 19

Hi @Joeincardiff,

thanks for reaching out to the Spotify Community !

 

I would like to point this thread out, discussing the radio playlist feature just so you'd have a bit more knowledge on how it works.

 

In addition, it would be great if you could send a screenshot of what you see on your screen while trying ?

 

Thanks for your cooperation 🙂

OneByBooRock Star 19
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Note: I'm not a Spotify employee.

Joeincardiff
Regular

I’ll have a look at the thread, thanks. 

I’ve attached a screenshot. 

92BAE19D-24C1-4C37-AF2A-D548B74246BA.png

Joeincardiff
Regular

Sorry, just to add some extra info here - this seems to be a problem with my account as I’m able to access radio stations with another premium account. 

OneByBoo
Rock Star 19
Rock Star 19

Hi @Joeincardiff

thanks for the extra info !

 

Please follow the steps provided here and perform a clean reinstall of your app which is a bit different than the regular one.

 

Let me know how it goes 🙂

OneByBooRock Star 19
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Joeincardiff
Regular

Well there’s been progress of a sort...


Tried three different artists - all with this result. 

Joeincardiff
Regular

Forgot the screenshot

4E21191A-E17C-4BD0-B472-61A9F17342F3.png

Joeincardiff
Regular

Also, I can play radio via the browser app. So there's something about the combination of the iOS app and my account that's all to pot.

OneByBoo
Rock Star 19
Rock Star 19

Hi @Joeincardiff

thanks for bearing here with me !

 

As none of the above helped solving the issue, it might be connected to the ongoing issue mentioned here.

 

I would recommend you add your +VOTE and subscribe to get updated on any changes.

In the meanwhile, you might find some more useful steps in there which can help solving the issue.

 

Let me know how it goes 🙂

 

OneByBooRock Star 19
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Note: I'm not a Spotify employee.

simplenoteasy
Casual Listener

I have the exact same issue. I found a random track, clicked"play radio", and this message showed up. 

 

Went to Google and it took me here. This is obviously a bug with Spotify.

 

 

C0C0B649-4150-4473-87A8-074950E9C14F.png
32FB2769-AD61-4AA6-A4D6-68C290ADC073.png

Jeremy
Moderator
Moderator

Hi there @simplenoteasy,

 

Thank you for your reply and screenshots in this thread.

 

Can you confirm if you followed the steps that @OneByBoo provided?

 

Another useful step is to remove any hosts files.

 

If you're using Windows, these steps:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

If you're using a Mac, follow these steps:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

Keep us posted 🙂

Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

KarinvdB
Casual Listener

I came here too because this problem occurred with one song. I tried a couple of times, then clicked the button to ‘remove from my library’, tried again, still didn’t work. But then I tried another song which worked fine, then went back to the first song and it worked now. So I guess it was a temporary glitch. I thought I should add this so people don’t do anything ‘drastic’ that may not be necessary. 

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