Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Random pausing and skipping of music

Random pausing and skipping of music


Plan: Premium

Country: United States 


Device: iPhone 6

Operating System

iOS 10


My Question or Issue: when listening to music story randomly will pause or skip  a song without me selecting anything. I have tried deleting and reinstalling, logging out of all Spotify accounts, setting a new password, etc. i would greatly appreciate your help becuse this is getting annoying. 


5 Replies

Hey @sheilaekearney thanks for reaching out to the Spotify Community,

I would actually recommend doing a clean reinstall on your device. It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Finally, if none of those work try clearing your cache and data by following these steps:

Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

Let me know how it goes,

Jack 🙂

Thank for suggestion. However, i do not have an android. I have a iPhone 6.

Hey @sheilaekearney so sorry,


I assumed this was android, for this I would ask you to follow these steps and let me know: 


  1. Tap Settings > General > Storage & iCloud Usage.
  2. In the top section (Storage), tap Manage Storage.
  3. Select Spotify.
  4. Take a look at the entry for Documents & Data. ...
  5. Tap Delete App, then head to the App Store to re-download Spotify.


Let me know,


Unfortunately that did not correct the problem. I appreciate your assistance.

Suggested posts