I have a premium account and I can't play my songs offline. The whole point of paying $$ to have a premium account. I followed the instructions for playing songs offline but it's not working. First, there is no green arrow no matter what I do, just a white arrow next to the songs, and I can't seem to download them to my iphone so they play when I'm offline. What the heck. It's frustrating - this is obviously not very user friendly. And Spotify doesn't even have a contacts page so you can contact them to get the issue resolved or your questions answered - no, they seem to simply rely on the paying members to do the job.