Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Reproducible bug - track skippin

Solved!

Reproducible bug - track skippin

Plan premium

Free/Premium

Country

sweden

 

Device

(iPhone Se 2

Operating System

Ios latest

 

My Question or Issue

when pressing next track the app breaks and loops and audio cuts in and out with no way to stop it until the loop ends after some time.
 I have a video but the format is not supported.

 

Reply

Accepted Solutions
Marked as solution

Hey @rspeakman,

 

Thanks for reaching out, and a warm welcome to the Spotify Community!

 

First up, I'd recommend giving your device a quick restart. While it's a simple step, restarting can often resolve many common issues, like the one you're experiencing. If you're still having trouble after a restart, check that your Spotify app is updated to the latest version following these steps.

If that didn't do the trick, the next step would be a clean reinstallation of the Spotify app following these steps. Keep in mind that you'll need to re-download any downloaded music and podcasts after reinstalling the app.

If you're still running into trouble after these steps, could you let me know the exact Spotify app version you're rocking? If you're unsure how to find this info, this support article will walk you through the steps.

 

Let me know how it goes — I'll be here in case you need any further help 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @rspeakman,

 

Thanks for reaching out, and a warm welcome to the Spotify Community!

 

First up, I'd recommend giving your device a quick restart. While it's a simple step, restarting can often resolve many common issues, like the one you're experiencing. If you're still having trouble after a restart, check that your Spotify app is updated to the latest version following these steps.

If that didn't do the trick, the next step would be a clean reinstallation of the Spotify app following these steps. Keep in mind that you'll need to re-download any downloaded music and podcasts after reinstalling the app.

If you're still running into trouble after these steps, could you let me know the exact Spotify app version you're rocking? If you're unsure how to find this info, this support article will walk you through the steps.

 

Let me know how it goes — I'll be here in case you need any further help 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Dang it,
after a reinstall I wasn't able to reproduce the bug. Ah shame, it was a big one. Guess it was corruption somewhere. A cosmic quasar hitting my ssd 

Hey @rspeakman,

 

I'm glad to hear that resolved the issue! If you need a hand with anything else, just give me a shout 🙂

 

https://open.spotify.com/playlist/7mUXPJ2iwjz0yAy3WjGRmV?si=c34a2f8acde948ca

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts