Saved Albums and songs deleted

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Saved Albums and songs deleted

Newbie

Hi,

I'm using spotify on my iPhone 5 with iOs 8, when I opened Spotify today all my saved songs and albums were deleted. I restarted the app and logged out and in again but it didn't help. I'm using the latest version of the app. 

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Re: Saved Albums and songs deleted

Rock Star 24
Rock Star 24

@ccuell 

 

Try reinstalling the iOS app.

 

If you still have trouble,

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Re: Saved Albums and songs deleted

Community Legend

Hi there,
Welcome at the Spotify Community!

 

Could you please try to use the desktop application (Windows, OS X, Linux), or the webplayer?

Are your albums/songs hidden there too?

 

 

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Re: Saved Albums and songs deleted

Newbie

I'm noticing the same issue. All saved songs and albums are missing (though artists are still there). On IOS8 with Spotify v2.2.0.2464. On Desktop App, all saved songs and albums are left intact. Please advise.

Highlighted
Solution!

Re: Saved Albums and songs deleted

Rock Star 24
Rock Star 24

@ccuell 

 

Try reinstalling the iOS app.

 

If you still have trouble,

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Saved Albums and songs deleted

Newbie

I just had the same problem. I removed the app on my iphone and redownloaded it and the problem is fixed!

 

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Re: Saved Albums and songs deleted

Newbie

Try uninstalling it and reinstalling it first before anything, thats what i did and it worked!! Almost lost my sanity.

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