Every few songs, my Spotify will switch to a random song in a random album or playlist and notify me Spotify is now playing through Firefox web player. I do not use Spotify on Firefox and do not listen to the type of music it selects. I am 99% sure this has nothing to do with someone else hijacking my account because the music is usually never very popular or follow a pattern.
I have already:
-logged out of all Spotify locations
-logged out of all facebook locations
-deleted all apps associated with Spotify
-deleted apps associated with facebook
-changed my facebook password
Device: iPhone XR, iOS 12.2
Account: family plan/premium
Log in: facebook
Music quality: automatic
This is incredibly frustrating. I can no longer listen to Spotify because it changes songs so quickly. I have been a loyal customer for two years now, and I hope you can resolve my issue ASAP.
Thanks for getting in touch! No worries, we'll help so your account stays safe.
If you think someone might be messing with your account, be sure to change both your Spotify password (and your Facebook password). Then, log out everywhere on your Spotify account page (and your Facebook profile).
If this didn't help, or it did but your account has been messed with, take a look at this article. There you'll find additional help 🙂
Hope this will solve the issue! Let us know if you have further questions.
Have a nice day.
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