Serious Bug: iPhone suddenly stops playing and switches to FireFox WebPlayer and also switches songs

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Serious Bug: iPhone suddenly stops playing and switches to FireFox WebPlayer and also switches songs

Gabek333
Newbie
Every few songs, my Spotify will switch to a random song in a random album or playlist and notify me Spotify is now playing through Firefox web player. I do not use Spotify on Firefox and do not listen to the type of music it selects. I am 99% sure this has nothing to do with someone else hijacking my account because the music is usually never very popular or follow a pattern.
 
I have already:
-logged out of all Spotify locations
-logged out of all facebook locations
-deleted all apps associated with Spotify
-deleted apps associated with facebook
-changed my facebook password
 
Relevant details:
Device: iPhone XR, iOS 12.2
Account: family plan/premium
Log in: facebook
Country: USA
Version: 8.5.7.601
Music quality: automatic
 
 
This is incredibly frustrating. I can no longer listen to Spotify because it changes songs so quickly. I have been a loyal customer for two years now, and I hope you can resolve my issue ASAP.
5 Replies
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Re: Serious Bug: iPhone suddenly stops playing and switches to FireFox WebPlayer and also switches s

IanStuart
Newbie

Same problem.  Driving me nuts.  Ready to quit Spotify Premium Family plan.  Not a happy camper.  HELP!!!

Re: Serious Bug: iPhone suddenly stops playing and switches to FireFox WebPlayer and also switches s

TedTerrebonne
Visitor

How in the F do you get help from Spotify? 

Re: Serious Bug: iPhone suddenly stops playing and switches to FireFox WebPlayer and also switches s

germainlefebvre
Casual Listener
I also got this bug yesterday at 7pm (CET)
My iPhone Spotify account was focused on a Web Player that didn't even exist at this moment.

Is this a cache issue ?

I also had a similar issue with changing song > I "battled" with the other people (I don't even know who he was) with changing song and got messed up.

Re: Serious Bug: iPhone suddenly stops playing and switches to FireFox WebPlayer and also switches s

Moderator
Moderator

Hello @germainlefebvre

 

Thanks for getting in touch! No worries, we'll help so your account stays safe.

 

If you think someone might be messing with your account, be sure to change both your Spotify password (and your Facebook password). Then, log out everywhere on your Spotify account page (and your Facebook profile).

 

If this didn't help, or it did but your account has been messed with, take a look at this article. There you'll find additional help 🙂

 

Hope this will solve the issue! Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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Re: Serious Bug: iPhone suddenly stops playing and switches to FireFox WebPlayer and also switches s

Fiuzahunt
Visitor
Me too and it is driving me crazy!
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