Shuffle button disabled

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Shuffle button disabled

Link512
Casual Listener

Plan

Premium

Country

Netherlands

Device

iPhone Xs,

Operating System

iOS 12.1.3

 

Since a few days ago, the shuffle button in the Now Playing screen is permanently disabled. It will not turn on. I've tried logging out and back in, uninstalling and reinstalling the app, nothing works. Any suggestions?

 

9 Replies
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Re: Shuffle button disabled

Rock Star 16
Rock Star 16

Hey @Link512, welcome to the Community.

Hope you're doing great!

 

Could you share any screenshots of the shuffle being disabled?

Does it happen in every playlist or with certain ones?

 

Thanks! 🙂

LoxerRock Star 16
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Re: Shuffle button disabled

Link512
Casual Listener

It happens on random artist pages. Doesn’t need to be a playlist specifically 

CDBC3B08-F916-4A79-AEEC-068CED22B383.png
4BB85388-7680-4AB7-9DFF-3A8344B80BBF.png
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Re: Shuffle button disabled

Rock Star 16
Rock Star 16

Hey @Link512,

 

Sorry for the delay 🙂

 

Could you give the clean reinstall another go?

 

If it doesn't help could you try it with another Spotify account in the same device to see if that helps?

 

Thanks!

 

 

LoxerRock Star 16
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Note: I'm not a Spotify employee.
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Re: Shuffle button disabled

Link512
Casual Listener

Clean reinstall didn't work. It seems to be an issue with the iOS app itself. Shuffle works just fine on my desktop client. 

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Re: Shuffle button disabled

jminning
Casual Listener

I am having the same issue on my iPhone. I found that I could not shuffle when I was playing a certain album. After playing around with it a bit I found the following:

Album: Karajan Symphony Edition
https://open.spotify.com/album/2GocfoWLaLqWc8L8VL3l4k?si=ex_lsedBSxCWH1d58KYEQg

1. When I viewed this album and tapped the green "Shuffle Play" button at the top, it would start to play the first song and the shuffle button would be disabled.

2. If I then started to play something different (specifically a playlist) I would be able to shuffle again. [It doesn't matter if I tap the Shuffle Play button or just tap on the first song in the play list]

3. If I then go back to the album and tap "Shuffle Play" it would start the first song and shuffle would be disabled again.
HOWEVER, if after step 2 I go to the album and tap on a song in the album, the shuffle button would still be enabled and I could turn on shuffle and tap next to get to a different (shuffled) song in the album.

 

Interestingly, I have only had this issue in the Karajan Symphony Edition album. 

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Re: Shuffle button disabled

jminning
Casual Listener
And just realized that it is 2020 and not 2019... Sorry for posting on a year old topic.

Re: Shuffle button disabled

Moderator
Moderator

Hey there @Link512, @jminning

 

Thanks for reaching out to the Community about this. 
 

Just to double-check, have you guys tried restarting the device on which it's happening? This basic step is very simple, but often overlooked.

 

As @Loxer suggested, it's also a good idea to test if another account on your device is experiencing the same issue. Let us know about the outcome and we'll be able to take a closer look. 

 

Stay tuned!

IvanModerator
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“Music is the strongest form of magic.” Marilyn Manson
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Re: Shuffle button disabled

Ajotta
Casual Listener

I'm having a similar issue on Mac OSX Mojave.

 

Screen Shot 2020-02-18 at 12.42.41 AM.png

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Re: Shuffle button disabled

Moderator
Moderator

Hey there @Ajotta

 

Thanks for reaching out to the Community about this. 
 

Can you tell us if you tried any of the steps mentioned so far? To be more specific, the device restart and the clean reinstall. 

 

Let us know if you tried these steps and what was the result for you. This way we'll collect more info and be able to take a closer look. 

 

We'll look out for your reply.

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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