When shuffling a playlist in the iOS app, the app will randomly freeze on a song and stop playing. The progress bar will be empty and pressing the pause/play button does nothing (see screenshot). Pressing the skip button always progresses to the next track, sometimes that song starts playing and sometimes it doesn't. Happens in both Offline and connected modes.
I've tried uninstalling and reinstalling the app, force restarting the phone (pressing and holding power and home), as well as dumpping all the offline stored content in the app and redownloading offline access.
A more detailed description, using numbered steps
1. Choose any playlist and tap shuffle play.
2. Random song starts playing.
3. When song is done playing and the app progresses to the next song in the list, sometimes it plays and sometimes it "freezes" as described above.
4. "T've Gotte Be Me" by Ryan Tedder is one song that ALWAYS freezes and I cannot get it to play, even if I just find the song in my playlist and tap on it. See screenshot.
What I expected to happen
Obviously this is not anticipated operation.
My iPad/iPhone model
Device’s Operating System
Is your device jailbroken?
Approximately how many playlists do you have?
I have around 20 playlists and 4 to 5 of those are synced for offline play.
My mobile Spotify version
My provider and country
In the US, on Verizon. Traveling in the UK, on Virgin. This bug is on WiFi and I never play Spotify on my cell service without "offline mode" being active.