Shuffle in iPhone app randomly stops playing

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Shuffle in iPhone app randomly stops playing

NakeiferW
Regular

Description

When shuffling a playlist in the iOS app, the app will randomly freeze on a song and stop playing. The progress bar will be empty and pressing the pause/play button does nothing (see screenshot). Pressing the skip button always progresses to the next track, sometimes that song starts playing and sometimes it doesn't. Happens in both Offline and connected modes.

 

I've tried uninstalling and reinstalling the app, force restarting the phone (pressing and holding power and home), as well as dumpping all the offline stored content in the app and redownloading offline access.

 

A more detailed description, using numbered steps

1. Choose any playlist and tap shuffle play.

2. Random song starts playing.

3. When song is done playing and the app progresses to the next song in the list, sometimes it plays and sometimes it "freezes" as described above.

4. "T've Gotte Be Me" by Ryan Tedder is one song that ALWAYS freezes and I cannot get it to play, even if I just find the song in my playlist and tap on it. See screenshot.

  

What I expected to happen

Obviously this is not anticipated operation.

 

My iPad/iPhone model

iPhone 5

 

Device’s Operating System

iOS 6.1.4

 

Is your device jailbroken?

No.

 

Approximately how many playlists do you have?

I have around 20 playlists and 4 to 5 of those are synced for offline play.

 

 

My mobile Spotify version

0.7.2.26

 

My provider and country

In the US, on Verizon. Traveling in the UK, on Virgin. This bug is on WiFi and I never play Spotify on my cell service without "offline mode" being active.

 

My username

nakeifer

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12 Replies
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Re: Shuffle in iPhone app randomly stops playing

Community Manager
Community Manager

Thanks for the report, I'll have a look.

Community Ergo Sum
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Re: Shuffle in iPhone app randomly stops playing

NakeiferW
Regular

Per, any news? I feel sort of jipped in paying for Premium and really being unable to use my app.

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Re: Shuffle in iPhone app randomly stops playing

Community Manager
Community Manager

This doesn't seem to be a known issue, so I don't have a quick fix. I have to start the internal bug process, file a bug, get QA to look at it, try to reproduce it, and so on.

Community Ergo Sum
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Re: Shuffle in iPhone app randomly stops playing

NakeiferW
Regular

Is there a way I can provide diagnositcs from within the app or anything else to help find the issue?

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Re: Shuffle in iPhone app randomly stops playing

Community Manager
Community Manager

@NakeiferW wrote:

Is there a way I can provide diagnositcs from within the app or anything else to help find the issue?


I wish; but your initial post was very helpful.

Community Ergo Sum
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Re: Shuffle in iPhone app randomly stops playing

NakeiferW
Regular

Per, GOOD NEWS! 

 

I remembered a few hours ago that I actually did an iCloud restore to a new iPhone a week ago and wondered if that might have something to do with it.

 

So I signed out of the Spotify iOS app, deleted the app from my iPhone, force restarted the phone, reinstalled the app, logged back into my account and selected the playlists I wanted Offline and now everything seems to be working normally again! 

 

I'll come back to this post if I see anymore issues through the week.

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Re: Shuffle in iPhone app randomly stops playing

andersmg
Casual Listener

Is this fixed yet?
I've got the exact same problem.

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Re: Shuffle in iPhone app randomly stops playing

andersmg
Casual Listener

I'm going to try NakeiferW's solution.

Hopefully it works.

If not, I'll update here 🙂

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Re: Shuffle in iPhone app randomly stops playing

m0oz
Newbie

Exact same problem here.

@support

What's up? Is there already a solution for this issue?

 

I´ve noticed that especially tracks that I imported from my former iTunes library didn't play. Due to this most of them were tracks that were synced as local data to my iPhone..

 

Really disappointed about this.. 12CHF a month is definitely to much if local synchronization works like this.

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