Shuffle play is not random


Re: Shuffle play is not random

Music Fan
Hi Wambowill, you seem to think that I might be something to do with
Spotify. In case you do, I am not, I am just another user who happened to
start this thread.

I have had another email discussion with Spotify. they say:

* *
*Fri, 13 Sep, 19:56 (3 days ago)*

*Hey there,First of all, we truly apologize for only replying to your email
now and for leaving you hanging when you've already been so patient and

*Our best tech folks are still looking into this, sorry to keep you
waiting. *
*We understand this must be frustrating, but hopefully it won't be too much
longer before we've resolved the issue.*

*Thanks again for your patience, we really appreciate it.All the best,*

*JonathanSpotify Customer Support"Music touches us emotionally, where words
alone can't" - Johnny DeppDid you know we have an extensive help section on
our website?This e-mail (including anyattachments) may contain information that is confidential and/or
privileged. It is intended only for the recipient(s). If you have reason to
believe that you are not the intended recipient of this e-mail, please
contact the sender immediately and delete the e-mail from your computer.*


*Fri, 13 Sep, 22:51 (3 days ago)*
*to *
*Many thanks, Jonathan.*

*Is it OK to post your response to the thread?*
* *
*Sun, 15 Sep, 17:20 (16 hours ago)*

*Hi there,Thanks for getting back to us.Thank you for that question and the
answer is yes, you can post the responses as long as it doesn't conflict
with the terms and conditions of the community.On the other hand, what we
can suggest is you post your idea to our ideas board
gather people to vote on it. If the idea gets many votes, our specific team
will look at it and see if it can be implemented.Hope that shed some light
regarding with your concern.If you need more help, we're just an email
away.All the best,ArgieSpotify Customer Support*


In the light of this, can I recommend (to as many of you who haven't given
up on Spotify and who read this) that you do post on their ideas board. I
don't think that the copied link above is live A search for Spotify Ideas
Board should take you to the log-in page, but no guarantees!

We will still need to vote for it, it seems. I can't sort this out
immediately, if someone else puts it on the ideas board before I can get
round to it, please let us know here.



Re: Shuffle play is not random

Casual Listener

"Our best tech folks are still looking into this"

Their "best tech folks" need more than 5 minutes to implement one of the most basic kinds of algorithms that one can conceive of in IT? Seriously?


Re: Shuffle play is not random


Hey there folks,


We really appreciate taking the time to share your feedback regarding Shuffle. 


Further, we realize this thread has gone a bit off topic with lots of questions/ideas in one place. It’s for this reason we’re going to lock the thread.


For more info and troubleshooting steps to try regarding Shuffle, we'd recommend taking a look at this Spotify Answer. If that doesn't do the trick, we'd suggest posting in the Help Board related to the device you're having troubles and we'll be happy to lend a hand there.


We'd also recommend taking a look at our Ideas Exchange to see if there's already an idea regarding the change you'd like to see.


Hope this clarifies things! Have a lovely day 🙂

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