Skipping/Pausing without touching phone

[NurseBuffy]

Tried the ap while out for exercise and was constantly disrupted by the pausing and skipping even though nothing touched my phone and the screen was locked.  I think it's a shame there's no better way to get support here and see no point in upgrading when customer service is lacking.

Device

iphone 6

Operating System

latest iOS

[Alfredo]

Hey @NurseBuffy.

Just to confirm, is this happening when you listen to Spotify using a specific audio output, like headphones? If so, try using your phone's speaker or different headphones to see if it behaves the same.

Keep us posted.