Skipping Tracks

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Skipping Tracks

Nosuchi
Casual Listener
  1. Plan

Free

Country

 UK

Device

(iPhone 5C

Operating System

(iOS 10

 

My Question or Issue

 The App is playing 2-5 seconds of a Track, then skipping to the next. It will then play a Track, then skip several more. Any help appreciated.

5 Replies

Re: Skipping Tracks

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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Re: Skipping Tracks

Nosuchi
Casual Listener
Thanks, I'll give it a go this Evening.

Re: Skipping Tracks

Moderator
Moderator

Hey @Nosuchi.

 

Any luck with the reinstall?

 

If this is happening with the Web Player, then we recommend you head on over to this thread and add your vote there, since this seems to be an ongoing issue.

 

Take care,

P

PeterModerator
 
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Re: Skipping Tracks

Nosuchi
Casual Listener
Thanks Peter. This is happening with the App on my Phone.

Re: Skipping Tracks

Moderator
Moderator

Hey @Nosuchi,

 

Can you confirm that you tried reinstalling? 

 

If that didn't work, then could you either:

 

  1. log in to another account on your device
  2. log in on another device using your account?

That way we can establish whether it is an issue with your device or with your account.

 

Thanks,

 

P

PeterModerator
 
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