Spotify Community

meganh007 · 2016-01-19

Hey y'all!

im sure someone's already posted about it, but I can't seem to find it. My Spotify app seems to be having some issues loading lately- it stays on the logo screen for way longer than it used to, and sometimes it freezes there. Nothing a little patience wouldn't solve, only I'm infamous for not having any(: any advice, or directions to an answered post about this? Thanks!!

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Bittencourt · 2016-01-19

Hi!

Someone with a similar issue posted this:

FIX FOR iOS 7 SPOTIFY APP ISSUES - FREEZING, ALBUM ART NOT SHOWING ETC

Well, having worked in IT support in the past (and having nothing to do with Spotify myself) I thought I'd share the tried and tested knowledge that I've just acquired. I can only imagine due to the massive influx of problems, the techs are frantically looking at what went wrong instead of trying to find the fastest solution to fix the problem, but ANYWAY.....

Here's the FIX TO THE iOS7 APP PROBLEMS.

- Delete the Spotify App from your iOS Device.
- Download it fresh from the App store
- Change music quality settings to your preference
- Sync all your tunes again over Wifi

Hope it works for you as well!

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

View solution in original post

Bittencourt · 2016-01-19

Hi!

Someone with a similar issue posted this:

FIX FOR iOS 7 SPOTIFY APP ISSUES - FREEZING, ALBUM ART NOT SHOWING ETC

Well, having worked in IT support in the past (and having nothing to do with Spotify myself) I thought I'd share the tried and tested knowledge that I've just acquired. I can only imagine due to the massive influx of problems, the techs are frantically looking at what went wrong instead of trying to find the fastest solution to fix the problem, but ANYWAY.....

Here's the FIX TO THE iOS7 APP PROBLEMS.

- Delete the Spotify App from your iOS Device.
- Download it fresh from the App store
- Change music quality settings to your preference
- Sync all your tunes again over Wifi

Hope it works for you as well!

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

meganh007 · 2016-01-19

Thank you so much!! I'll try that(:

If I helped you, likes please!
If I answered you, Accept as Solution!!
What's a Spotify Rock Star, and how do I become one?

Check out my backstage interview

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