Smart shuffle turning itself on for Liked Songs (IOS)

[MMDDXX11]

When I open Liked Songs, Smart Shuffle is automatically turned on. 1) When I turn it off, then swipe out of my Liked Songs and go back into it, Smart Shuffle is turned on again. 2) When I log out and log back in again, Smart Shuffle is off every time I go into Liked Songs. However, when I swipe out of the app and go back into it and go to Liked Songs, the same problem in 1 occurs. 3) When I turn Smart Shuffle off, then turn on Airplane Mode so that my songs are all downloaded in Liked Songs, Smart Shuffle will turn itself on again when I go out of that playlist. 4) The only way to access the songs downloaded when on Airplane mode is to search for them individually. Also, if possible, I would like an option to permanently turn it off.

[MMDDXX11]

More information: on airplane mode, when I go back into Liked Songs after already turning off Smart Shuffle, it says "No internet connection" with a button that says "turn off" when I click that it just takes me to my playlist page, and when I click on Liked Songs again the exact same thing happens.

[MihailY]

Hey @MMDDXX11,

Thanks for your post and for the detailed description of your issue.

As a first step, can you please let us know the following:

• Your device model, OS version, and Spotify version.
• Have you tried any troubleshooting steps like reinstalling the app?
• Does the issue persist on other devices using your account or on your device using a different account?

Looking forward to your reply.

[MMDDXX11]

Hey, sorry for the late response. I'm on IOS 16.3.1, iPhone 11. Spotify version 8.8.18. Reinstalling the app did not fix the issue. I haven't been able to test on other devices using my account, but on my device using a different account (in my same spotify family group) the issue does persist.

[Lyubka · Accepted solution]

Hey @MMDDXX11,

Thanks for getting back to us and providing the details. 

We appreciate you taking the time to report this and share this behavior with us.

The Smart shuffle as a feature is still new and we're working on finetuning it and this report will help with us. We'll make sure to pass the info onto the right team and we'll work on improving it's functionality, as Spotify constantly strives to refine the user experience.
 

However, we can't promise that this specific issue will be addressed. In the meantime, we advise that you keep your Spotify up to date with the latest version so that you don't miss out on any fixes and improvements.

Take care 🙂