Some Premium accounts are not working

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Some Premium accounts are not working

Chrdlu
Newbie

I recently pushed an app to the app store but some Spotify Premium users continued to get error code 8, Bad Login/Credentials. Earlier, some Premium users were getting free service and it was fixed for some accounts, but others continue to have errors. I was wondering if other people were experiencing the same thing or if anyone has any suggestions. Thanks!

 

Chris

2 Replies

Re: Some Premium accounts are not working

Community Manager
Community Manager

Hey @Chrdlu thanks for coming to the Community with your question. 

 

Could you confirm the following details for us: 

1. Your device

2. The device's OS

3. The app version you have installed

 

I'd also do a quick clean reinstallation if you haven't tried it already. Thanks!

Re: Some Premium accounts are not working

Aacores
Newbie
I recently purchase pro version of spotiffy, but the only divice it identifies my pro accout is on my iphone 4s
On my ipad and android phone only free version. I have unistalled the app and remove the cache, but steel just iphone. Why?
App version. 2802381
Ios version. 8,3 ipad and iphone 4s
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