Some songs randomly wont play

Some songs randomly wont play


Plan - premium

Country - USA

Device - iPhone 12 pro

Operating System - iOS 14.3


Sometimes I'll press on a song and it just won't play. It will turn green and the play button will switch to pause as though it's playing, but no sound. Later on it might magically play. Problem seems to be limited to music I have not saved to playlists. For example, I'll be listening to a new song and 'go to album' and try playing a different song but get nothing. Have tried uninstall/reinstall but problem persists. Never happened on Android!



1 Reply


Hey @tru_g,


Thank you for your post. We're sorry to hear about this.


In this case we suggest that you perform a clean reinstall of the app. This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.


If that doesn't do the trick - can you try with another internet connection to see if the issue persist?


We'll keep an eye out for your reply.




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