Song won't play when pressed

[Novy]

Hey @battery100, 

Thanks for keeping us in the loop!

We're glad to hear everything has been working properly. 

If anything else comes up, we'll be right here.

Have a good one.

[askete]

I’m having the same issue and have tons of playlists tied to my premium account. If I create a new premium account, how can I ensure I’m not charged double this month, and transfer playlists to the new account? Would this transfer be possibly on Spotify’s end?

[Novy]

Hi @askete, 

Thanks for reaching out about this. 

If you decide to create a new account and subscribe to Premium, we'd recommend cancelling your current subscription following these steps. You can take a look at this article to find out how to transfer your music to the new account.

You can also get in touch with our Support team here and they'll be happy to assist you further with your accounts.

If you have any other questions, don't hesitate to let us know.

Cheers!

[alcumming]

Thanks for the suggestion!

i tried creating a new account and it seemed to fix things... though I’m not keen to ditch my current account. So no many songs, playlists in my collection & artists I follow.

 Any thoughts on how to fix it without losing everything?

[Jeremy]

Hey there @alcumming,

Thank you for your reply and confirmation.

You can contact our support team as mentioned above for further help with transfer 🙂

Cheers!