Songs Missing

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Songs Missing

Gig Goer
Hi!
I love Spotify, but I've encountered an issue kinda annoying.
When I use Spotify, my phone gets really hot, which causes it to restart or to kill the app after certain use time. The issue is: sometimes it makes the app log out. So when I open the app again, all my downloaded songs are gone and I have to download the again. (4000+).
 
The huge problem happened today. It logged out and lost all my downloaded songs. Fine, I'm used to it. But, it erased a ton of songs from my saved library. I don't know if you can check the servers or something, but yesterday I had a San Cisco song on top, and now it's gone, along with a lot of other songs.
 
Is there a way to get them back? I probably won't remember all of the names from the missing ones, because they came up o my Discover Weekly or so. Help please!
 
4 Replies
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Re: Songs Missing

Rock Star 16
Rock Star 16

Hey @estebanGramaj0, welcome to the Spotify Community!

 

Could you first try a clean reinstall of the Spotify app? If this doesn't work, we can try a few other things.

Let me know how it goes 🙂

JacobRock Star 16
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Re: Songs Missing

Gig Goer
Hi Jacob! I think it won't work because I tried on the desktop app of my mac and the songs are missing there too. I think it's server side.
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Re: Songs Missing

Rock Star 16
Rock Star 16

@estebanGramaj0,

 

Could you quickly try to log out and back in again? If that doesn't help, let me know!

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Songs Missing

Gig Goer

it didn't 😞 but the problem was fixed by the end of the day. Somehow I hopped on my car and when I opened the app, all the songs appeared there. Thanks!

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