Songs keep skipping & pausing randomly

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Songs keep skipping & pausing randomly

RachaelAD
Casual Listener

I’m having the same issue listening to the Spotify app on an iPhone 7 Plus. Randomly skips, stutters and pauses when playing on headphones and through Bluetooth speakers. It’s inconsisent and some days it doesn’t skip once, other days it’s chronic. It’s been happening probably for the last 10 days. 

4 Replies

Julian
Moderator
Moderator

Hi @RachaelAD, welcome to the Spotify Community!

 

Does this also happen if you try to listen your music from your device's built-in speakers?

 

In this case, try restarting your device by holding the Sleep/Wake + Volume Down buttons for 10 seconds. Does that help? If the issue persists after that, make sure to reinstall the Spotify app with these steps.

 

Let us know if that helps.

JulianModerator
 
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RachaelAD
Casual Listener
Hi there,

I haven’t yet tried to play just from my phones inbuilt speakers but it happens with earphones and Bluetooth speakers.

I have restarted my device and uninstalled and re-downloaded the Spotify app and it is still happening.

user-removed
Not applicable

Hey again!

 

In this case, can you please try it again using the inbuilt speakers? Also, let us know if it happens again using a different WiFi network. 

 

Let us know how it goes 🙂

Melody
Community Manager
Community Manager

Hey there, @RachaelAD

 

We're just checking in to let you know that we've moved your post.

As this is happening on iOS, we think it's a slightly different issue, so we can better help you individually here 🙂

 

In the meantime, we'd recommend heading to https://www.spotify.com/account/offline-devices/ and clicking 'Remove All'.
This will mean re-downloading your offline tunes, but we think it'll help.

 

If it happens again, just let us know.

Thanks!
/M

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