Songs keeps pausing, skipping as well as random songs keep being added to my library

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Songs keeps pausing, skipping as well as random songs keep being added to my library

J_Gold
Visitor

This problem has been happening on both my iPhone 6s and my Macbook Pro. I have tried logging out, changing my password and logging in again but still the problem persists. Whilst I have a song paused it will randomly start playing again and whilst a song is playing it'll skip to the next song every now and again without me doing anything. 

 

As well as this problem, random songs that I've never heard of keep being added to my 'liked songs'. Every few days about 10-20 songs will be added. Its very annoying and was wondering if anyone knows of something similar happening and if theres a fix for it?

1 Reply

Re: Songs keeps pausing, skipping as well as random songs keep being added to my library

Rock Star 5
Rock Star 5

Hi @J_Gold

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

Make sure to check this article as well, in order to protect your Spotify account. 


If the issue persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps!

 

Emilia_8Rock Star 5
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