Songs won't download

[Branjo]

Okay so basically, in short i go into the songs part, and i slide the download button and then all the green symbols appear next to the songs after a short wait with the loading symbol, when the green thing is done i slide off the download bar, but then suddenly all the songs don't work offline, even with the download bar still on it uses my data outside.. the only song that will stay downloaded is jar of hearts by Christina Perri.. and this is extremely frustrating as i'm gonna be away from home for the whole month of july which is why i got premium, and now i'm not gonna be able to use the offline music feature, which is the main reason i got it.. i haven't exceeded a song limit (i don't even know 100 songs, let alone 3333) i use my wifi, i have enough space.. please help me fix this..

[osornios]

@Branjo

You should start by deleting and reinstalling the app:

https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify

[Branjo]

Okay, i deleted and reinstalled the app.. and now not even jar of hearts will download and stay.. 

[osornios]

@Branjo

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.