Help Wizard

Step 1


Sonos and Spotify app on IPhone.

Sonos and Spotify app on IPhone.

  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.





IPhone 8

Operating System

(iOS 12.)


My Question or Issue

Every other track playing on Sonos (and via Sonos app) pauses for 5 seconds. Is there a fix? I am a brand new customer btw.

1 Reply

Hey @Willtg!


Welcome to the Community and thanks for bringing this to our attention.

Could you try restarting your phone and your speaker to see if that makes any difference for you?

It's also a good idea to perform a clean reinstall of the app with the steps here and making sure that your Sonos has the latest firmware installed.


Keep in mind that you'll need to re-download your offline music and podcasts afterwards.

We'll be on the lookout for your update. Give us a shout if you have any further questions.

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