Sportify has error message "Couldn't load the page" on Home and Search screen.

[JesseB4]

Plan

Premium

Country

Canada

Device

iPhone 8

Operating System

iOS 13

My Question or Issue

[OneByBoo]

Hi there @JesseB4,

thanks for reaching out to the community !

Could you please let me know if this issue happens across other devices ?

Trying different network could be a good indication of the source of the issue as well.

Waiting on your update 🙂

[arjblackburn · Accepted solution]

I was having this problem. Turned off my VPN and then it loaded ok. Turned my VPN back on and it still seems to be working.

[JesseB4]

It is only an issue on my iPhone 8 with IOS 13, I have no issues when I launch Sportify on my Mac book or the Windows computer at work. My wife has a iPhone 6 and she doesn't have an issue with he Spotify either. 

[JesseB4]

Tried it and it did not work, the same error message came up "Couldn't load the page, Try again"

[JesseB4]

The VPN was causing the issue, I turned it off in Settings/VPN, but it kept coming back on, so I went to Settings/General/VPN and turned it off there.....reloaded the Sportify app and SUCCESS!!! Thanks a bunch.

[YsaiJose]

I have the same issue when I’m trying to use the Spotify. I followed the instruction to  offload and install again the Spotify. The same error message is pop up Couldn’t load the page. The iPhone is 11 plus and OSS 13.3