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Spotify Crashes & Closes when iPhone Auto-lock (screensaver) kicks in

Spotify Crashes & Closes when iPhone Auto-lock (screensaver) kicks in

Plan

Premium

Country

Canada

 

Device

iPhone 7 Plus, iPhone XR, iPhone 11

Operating System

iOS 14.2

 

My Question or Issue

This issue surfaced a month or two ago. When playing songs from my playlist (everything on my playlist has been downloaded), Spotify crashes and closes whenever the auto-lock (screensaver) on my phone kicks in. If I keep my iPhone 7 Plus from entering auto-lock by tapping on the screen, or by using an app, or reading email, Spotify continues to play songs normally and does not crash. My wife has an iPhone 11 and my daughter has an iPhone XR and they are experiencing the exact same issue.

Reply
1 Reply

Hey there @David234,

 

Thanks for reaching out about this and welcome to the Community 🙂

 

We recommend checking this Ongoing Issue. You can add your +VOTE and Subscribe so you're on top of any new updates we share about this.

 

In the meantime, we recommend keeping your Spotify app up to date.

 

We hope this helps. If you have any questions, give us a shout.

 

Cheers!

ElenaModerator
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