Spotify Keeps thinking I'm roaming

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Spotify Keeps thinking I'm roaming

jaywan91
Regular

One of the members in my family plan that has an iPhone keeps getting a roaming error. The family memeber lives within the US and has their location set to the US. Is there a reason for this?

8 Replies
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Re: Spotify Keeps thinking I'm roaming

Rock Star 21
Rock Star 21

Hi @jaywan91,

 

Maybe this member uses VPN in his phone - could you please ask him about it?

 

 

BittencourtRock Star 21
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Re: Spotify Keeps thinking I'm roaming

jaywan91
Regular
I checked and he doesn't.
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Re: Spotify Keeps thinking I'm roaming

Rock Star 21
Rock Star 21

Ok, what exactly is the error?

 

Does it prevent him from using the app?

 

BittencourtRock Star 21
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Re: Spotify Keeps thinking I'm roaming

jaywan91
Regular
It says that he's been roaming for more than 14 days
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Re: Spotify Keeps thinking I'm roaming

jaywan91
Regular
It says he can't be roaming for more than 14 days
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Re: Spotify Keeps thinking I'm roaming

Rock Star 21
Rock Star 21

That's odd. Is his account in the Family Plan active?

 

You can check it here:

 

https://www.spotify.com/br/account/overview/

 

This 14 days message is only for Free members.

 

 

BittencourtRock Star 21
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Re: Spotify Keeps thinking I'm roaming

jaywan91
Regular
It should be, he's in my plan I checked
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Re: Spotify Keeps thinking I'm roaming

Rock Star 21
Rock Star 21

Is it possible that he's got a second Spotify account? In this case he might be logging in the wrong one...

 

 

BittencourtRock Star 21
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