Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I haven't figured it out completely, but it seems it seems as soon as my screenlock sets in or I do other stuff with my smartphone, the downloading of new songs from my daily mixes stops. Is there a way around that?
Plan
Premium
Country
Germany
Device
iPhone XR
Operating System
iOS latest
Hi there!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
That's an expected behavior, I will see if Spotify supports iOS 13 feature that allows you to do just that. Make sure to be on iOS 13.3 🙂
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
I'll see what I can suggest next!
Hey @eagleton,
I'd suggest to makes sure to remove your devices for offline listening.
Also, make sure that background app refresh is enabled for iOS.
Keep me posted 🙂
First I thought it worked, but it was a bit premature - background refresh is active, iPhone restarted, still the same.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…