Spotify app won't load

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Spotify app won't load

Regular
I have an iPhone 4 and my spotify app will not load/open. It just has a white screen and after some time it force closes.

It worked just fine less than a week ago. I have reinstalled it and rebooted my phone but it still will not work. What do I need to do?
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Re: Spotify app won't load

Community Legend

When you say rebooted did you do a full power off by pressing and holding the front and lock buttons together until the apple logo appears on the screen? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Spotify app won't load

Community Legend

I'd give that a go and see if it makes any difference!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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8 Replies
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Re: Spotify app won't load

Community Legend

Please could you try a factory reset? Before that, try using a different internet connection.

 

Liam

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Re: Spotify app won't load

Regular
I'm not super tech savvy. How do I do a factory reset?
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Re: Spotify app won't load

Community Legend

Before doing that, try the work around steps in this bug post and see if they can get you up and running 😉 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify app won't load

Regular
Thank you, but that didn't work 😞
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Re: Spotify app won't load

Community Legend

When you say rebooted did you do a full power off by pressing and holding the front and lock buttons together until the apple logo appears on the screen? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: Spotify app won't load

Regular
No I just turned it off and back on. I didn't hold the front button
Highlighted
Solution!

Re: Spotify app won't load

Community Legend

I'd give that a go and see if it makes any difference!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: Spotify app won't load

Regular
That worked. Thank you!
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