Spotify causing Iphone 6S re-start after 1-2min of my first song

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Spotify causing Iphone 6S re-start after 1-2min of my first song

hvredz
Casual Listener

Hi,

After 1-2min of my first song, my iPhone 6S will do a re-start. This re-start is little weird as there won't be any apple logo, But a black screen with loading circle for 5-7sec and lock screen will come up. I can use my fingerprint scan to unlock. Usually, when iPhone restarts fingerprint will be disabled and we need to enter the passcode to unlock. Once I am in all my apps will be minimized (like, Spotify stops playing songs. And if maps are on, it will stop completely and I need to enter my destination again and start navigation). this whole re-start will be done in less than 10-15sec.

This weird behavior won't come back at least couple of hours after the first restart. I can use the Spotify app and my phone without any problem after the first restart.
I am dealing with this issue at least couple of months now.

I tried re-installing app as in different ways mentioned in the support forms
contacted apple support regarding this, as per their suggestion instead of doing a backup restore I did a new phone setup and installed everything again.

Still this problem not resolved.


Details:
iPhone 6S 64GB (MKRG2LL/A)
iOS Verison: 10.2.1 (14D27)
Spotify Version: 7.7.0.850
Spotify Premium user

Thank you,
Hvredz

 

[Edit 1] See video in below link, you can clearly see in the video what I am explaining above.

http://tinypic.com/r/1zt83a/9

1 Reply

Re: Spotify causing Iphone 6S re-start after 1-2min of my first song

hvredz
Casual Listener

http://tinypic.com/r/1zt83a/9

 

See above 15sec video, to understand the problem I am facing.

 

Thank you,

Hvredz

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