Spotify change de musique tout seul

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Spotify change de musique tout seul

Dams86
Visitor

Bonjour, je suis nouveau dans l’utilisation de Spotify. Depuis quelques temps, quand je lance ma playlist, au bout d’une ou deux chansons, Spotify change tout seul de musique et me mets un titre que je ne connais et que je n’ai pas demandé......un peu lourd à force. Avez vous une solution svp ? MERCI de votre aide !

Plan

Premium

Country

France

Device

iPhone 11

Operating System

iOS

 

My Question or Issue

 

44 Replies

mightnvi
Visitor
that happened to me too
my machine is Mac book pro

user-removed
Not applicable
  • Same. Just started tonight. Same song. Happening on Mac and iPhone apps.

Mario
Moderator
Moderator

Hey @Dams86,

 

Thanks for reaching out about this here in the Community and welcome. Hope you don't mind me replying in English.

 

If you've come across music unexpectedly played with your Spotify, it'd be good to make sure no one is accessing your account in an unauthorized way. For this purpose, it'd be great to bookmark and follow the steps in this support page article as well as this one since they feature some essential info regarding how to keep the safety of your account up-to-date.

 

Hope you'll find this useful. We'll keep an eye on your reply in case there's anything else we can help with!

MarioModerator
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PissedOff55
Newbie

Hello,

 

I'm experiencing the same problem : Spotify change the music i'm listening to after few seconds, and systematically put those artists : "Cholossus" or "KikkiTai"... It's really pissing me off, as in plus i don't like their music.
Please give me help

 

Talking about the App 1.1.48.625.g1c87c7f7 running on Mac, OSX 10.11 El Capitan

 

Have this issue since today

 

Thx

BIGdid
Newbie

Hello, 

It is really weird, since yesterday, I have the exact same issue as you mention, and with the exact same music! It keeps playing Cholossus, Daniel De'Blae, De Ascellax and KikkiTai, the playlist is made by the user "Kyrubo Embercrow". I tried to uninstall the app, change password, and log out but it keeps doing it. If I play another song, before the song is finished the playlist starts, and it starts even if the app is running but without song playing. Please help, because it is really, really annoying... 

Natonnuch
Casual Listener

I have got exactly the same playlist to BIGdid  that randomly played by Spotify, It keeps playing Cholossus, Daniel De'Blae, De Ascellax and KikkiTai.

Mihail
Moderator
Moderator

Hey everyone,

 

Thanks for your reports so far.

 

To everyone experiencing this issue, we recommend following the steps listed here and here in order to secure your account.

 

Don't forget to change the password for any service associated with your account, such as your email address, Facebook, or Apple.

 

If afterwards the issue persists, please leave a comment with the Spotify URI of the songs that start playing. Once we have those we'll happily take a closer look.

 

Keep us posted. We're right here if you have any questions.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your posts here in the Community.

 

We suggest that you follow the troubleshooting steps that's been provided in the thread, and if the issue persist we recommend that you contact our customer support.

 

Cheers!

JeremyModerator
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Live, love, laugh and listen to music 🙂

user-removed
Not applicable
We are many too have the exact same behaviour.
Same playlist everywhere, this is obviously not someone that stole our credential or it means that all others users like to listen the same song again and again.
Moreover we reported than we sign out, change password, uninstall the aps etc...
I would suggest the spotify support team to investigate to that bug and fix it as soon as possible because our account is not usable anymore since 2 days now.

user-removed
Not applicable

Fyi Spotify support resolv my issue but creating a new account. 

Jeremy
Moderator
Moderator

Hey there @user-removed,

 

Thank you for your reply and for and update.

 

We've passed this on to the right team that will take a closer look at this.

 

If you have any questions we're always one reply away.

 

Take care!

 

 

JeremyModerator
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psfournier
Visitor

Hello,

I have the exact same problem (same songs etc). Please keep us updated !

Thank you in advance,

 

Jeremy
Moderator
Moderator

Hey there @psfournier,

 

Thank you for your post in this thread.

 

In the meantime we suggest that you follow the steps that @Mario provided in his first reply.

 

Cheers!

JeremyModerator
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Live, love, laugh and listen to music 🙂

user-removed
Not applicable

Same issue with same playlist 

michaelcasey92
Visitor

Morning all, 

 

The exact same issues as posted by the two previous users have occurred to me between yesterday and this morning. This includes the same "playlist" and same "artists" cutting off my playlists, queued songs, playing when I've paused music etc. I believe that this goes beyond the realm of some innocent mistake and there's something fairly suspicious going on. 

 

Is there i no way Spotify Admin can monitor the activity of the playlist creator to be sure there's nothing nefarious going on here? I don't think it's a coincidence that now three people have experienced the same issue since yesterday. 

 

I followed Mario's advice in changing password and signing out everywhere and this appears to have done the trick (although I remain hesitant to claim the issue is resolved). I will revert back to this message chain if the rogue playlist reappears. 

 

And I agree with one of the earlier users, if my account was hacked could you at least play some catchy songs? 

 

Kind regards

Ver
Moderator
Moderator

Hey folks,

 

Thanks for posting here in the Community.

 

It's a good idea to give the steps @Mario mentioned a go. In case the issue persists, we'd suggest you head here and contact our support team. The folks there can investigate this further and give you more information about it.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

 


 

 

 

VerModerator
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Margot10317
Casual Listener

The same thing is happening to me... It's really annoying! So this is not coming from someone else but from the App........

Margot10317
Casual Listener

Hello, 

I still have the same problem, when I open the app, something appears : web player (chrome) and whatever I click on, when this is appearing, they change the music alone. What can I do to don't allowed this please ????

I pay this app, and this is driving me crazy !!!!

Sounds like it's just a story of advertising 

Mario
Moderator
Moderator

Hey @Margot10317,

 

Thanks for keeping us in the loop. 

 

It'd be very helpful if you'd share a video of your screen and what this looks like when it happens as well as all the details and info available. It'll allow us to start looking into the specific case and provide you with the appropriate suggestions in order to stop these unwanted app behaviors.

 

We're looking forward to your update and we're here to help with anything else too! 

MarioModerator
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ManonMRZ
Visitor

Pareille que les autres, Spotify change tout seul de musique que ce soit sur l’application de mon IPhone ou sur celle de mon ordinateur ainsi que quand je le met sur mon navigateur. J’ai eu beau changer de mots de passe, réinstaller, supprimer les caches... rien ne change ! Pouvez vous résoudre les problèmes !

Minie971
Casual Listener
Bonjour, depuis quelques temps j'ai aussi le même problème quand j'ouvre mon spotify je découvre dans ma Playlist des sons likés des sons que je n'ai jamais écoutés ni likés en plus il met en lecture les sons sur web chrome je ne sais pas d'où cela vient. J'ai déjà changé mon mot de passe, désinstalleé l'application toujours la même chose. Je me retrouve donc tous les jours à unlike des sons. Il y a t il une solution à ce problème
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