Spotify crashing on IOS only on Google Mesh Wi-Fi

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Spotify crashing on IOS only on Google Mesh Wi-Fi

RawPotatoChip
Visitor

Sooo, this has been an ongoing issue for a while now.

 

Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (Spotify worked fine before this new Wi-Fi mesh network)

 

This happens on every Iphone on the network (has not been tested with Android)

 

The app is up to date, the phone's software is up to date, the Google Wi-Fi is up to date. All devices have been restarted (and the Google Wi-Fi has been factory reset)

 

I have updated the DNS setting to use the ISP's instead of the automatic DNS Google Wi-Fi uses

 

I have tried pretty much everything I can think of at this point, any suggestions will help!

 

Thank you,

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Re: Spotify crashing on IOS only on Google Mesh Wi-Fi

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Could you also try using the Sign Out Everywhere and Remove Offline Devices from your Spotify account page?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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