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Spotify crashing on iphone tried everything

Spotify crashing on iphone tried everything

None of the below information is required. However, the more you provide the easier it will be for us to try 

Premium plan

Country- USA

 

Device-

had iphone 10 didnt work- swithched to a pro 11 yesterday same issues

Operating System13.3

 

So i have had this issue for months,    spotify only crashes when my phone connects to my home wifi network,,,, i have a macbook connected to that network it works fine

i have deleted the app, at least 10 times, even bought a new phone, updated software on phone,, ect

I cleared my casche on the app

i removed all offline devices

i turned off wifi, went to spotify, changed to offline mode, reconnected, still didnt work

I have done all this with cell data off and wi fi off

i have even bought a new phone, 

this has been going on maybe 8 months, trying to think what changed? i use google wifi pods,,, is there something in those settings that could do it i havent found anything on that end.  

i really need this resolved

 

 

My Question or Issue

 

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1 Reply

Hey @bigboar, welcome to the Community.

Hope you're doing great!

Could you also try using the Sign Out Everywhere and Remove Offline Devices from your Spotify account page?

Let me know how it goes 🙂

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