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Plan
Premium
Country
Poland
Device
iPhone Xs
Operating System
iOS 12
Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more than 20% over around 30-40 min of listening 😢 which unfortunatelly makes the app unusable. I really need help since ive been using Spotify forever and im not willing to switch to Apple Music
Hey @KacperZ, thanks for reaching out to the Community!
Could you let me know if you have Background App Refresh on? You can check this by going to Settings > General > Background App Refresh.
Next, what's your iPhone battery health? You can check this by going to Settings > Battery > Battery health.
Keep me posted 🙂
Hey @KacperZ,
Thanks for getting back to me with that info.
Could you try a clean reinstall of the app? Afterward, test the app for 24 hours, and let me know if that helps with the battery.
If after 24 hours you still have issues, please let me know the iOS version of the iPhone. You can find this by going to Settings > General > About > Version.
Keep me posted 🙂
Hey @KacperZ,
Thanks for those details!
Could I get the following info from you:
Keep me posted 🙂
I have the same issue on iPhoneSE2020
Same issue. iPhone 7 running iOS 14 Public Beta currently but this was happening even with iOS 13. I just didn’t have the time and willingness to come here and post about it. But now I’m SICK of this nonsense. How can you not fix such a horrible issue?!?!
I moved to Spotify in June from Apple Music. And even though I love everything about the move, I’m beginning to regret because of this absolutely horrible battery drain from BACKGROUND ACTIVITY. This is happening even though Background App Refresh is turned OFF. I also reinstalled the app but still no help.
Hey there @aaashish,
Thanks for reaching out about this.
Could you confirm to us that you've performed a clean reinstall of the app? Exact steps can be found here. A new update has also been released today, so we encourage you reinstall the app.
If that doesn't fix the issue try going to your account page and logging out everywhere and logging back in.
If that doesn't help let us know if you can try logging in on another iPhone and if you experience the same issue.
Hope this helps. Don't hesitate to reach out again if you have more questions.