Spotify draining battery extremally fast

[KacperZ]

Plan

Premium

Country

Poland

Device

iPhone Xs

Operating System

iOS 12

Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more than 20% over around 30-40 min of listening 😢 which unfortunatelly makes the app unusable. I really need help since ive been using Spotify forever and im not willing to switch to Apple Music

[Billy-J]

Hey @KacperZ, thanks for reaching out to the Community!

Could you let me know if you have Background App Refresh on? You can check this by going to Settings > General > Background App Refresh. 

Next, what's your iPhone battery health? You can check this by going to Settings > Battery > Battery health.

Keep me posted 🙂

[KacperZ]

Background App Refresh is turned off and the battery health is at 100%

[Billy-J]

Hey @KacperZ,

Thanks for getting back to me with that info. 

Could you try a clean reinstall of the app? Afterward, test the app for 24 hours, and let me know if that helps with the battery.

If after 24 hours you still have issues, please let me know the iOS version of the iPhone. You can find this by going to Settings > General > About > Version.

Keep me posted 🙂

[KacperZ]

I have my iPhone up to date with iOS 12.4 installed. As i was doing my own research it turns out Spotify is having battery drain and overheating issues among all iOS devices working on 12.1 and higher. I hope you are going to fix it asap since it is ridiculous that as a soon to be former leading streaming platform you let "bugs" such as this one ruin the experience that Spotify "promises" to deliver... hope to hear from you soon

[Billy-J]

Hey @KacperZ,

Thanks for those details!
Could I get the following info from you: 

• exact Spotify version
• a screenshot of the app battery usage page, with Spotify, clearly showing
• links to other pages where iOS battery drainage issues are mentioned

Keep me posted 🙂 

[chin13577]

I have the same issue on iPhoneSE2020

[TTL_TM]

Same here. Iphone se 2

[aaashish]

Same issue. iPhone 7 running iOS 14 Public Beta currently but this was happening even with iOS 13. I just didn’t have the time and willingness to come here and post about it. But now I’m SICK of this nonsense. How can you not fix such a horrible issue?!?!

I moved to Spotify in June from Apple Music. And even though I love everything about the move, I’m beginning to regret because of this absolutely horrible battery drain from BACKGROUND ACTIVITY. This is happening even though Background App Refresh is turned OFF. I also reinstalled the app but still no help. 

[Alex]

Hey there @aaashish,

Thanks for reaching out about this.

Could you confirm to us that you've performed a clean reinstall of the app? Exact steps can be found here. A new update has also been released today, so we encourage you reinstall the app.

If that doesn't fix the issue try going to your account page and logging out everywhere and logging back in. 

If that doesn't help let us know if you can try logging in on another iPhone and if you experience the same issue.

Hope this helps. Don't hesitate to reach out again if you have more questions.