Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more than 20% over around 30-40 min of listening 😢 which unfortunatelly makes the app unusable. I really need help since ive been using Spotify forever and im not willing to switch to Apple Music
Hey @KacperZ, thanks for reaching out to the Community!
Could you let me know if you have Background App Refresh on? You can check this by going to Settings > General > Background App Refresh.
Next, what's your iPhone battery health? You can check this by going to Settings > Battery > Battery health.
Keep me posted 🙂
Thanks for getting back to me with that info.
Could you try a clean reinstall of the app? Afterward, test the app for 24 hours, and let me know if that helps with the battery.
If after 24 hours you still have issues, please let me know the iOS version of the iPhone. You can find this by going to Settings > General > About > Version.
Keep me posted 🙂
Thanks for those details!
Could I get the following info from you:
Keep me posted 🙂
I have the same issue on iPhoneSE2020
Same issue. iPhone 7 running iOS 14 Public Beta currently but this was happening even with iOS 13. I just didn’t have the time and willingness to come here and post about it. But now I’m SICK of this nonsense. How can you not fix such a horrible issue?!?!
I moved to Spotify in June from Apple Music. And even though I love everything about the move, I’m beginning to regret because of this absolutely horrible battery drain from BACKGROUND ACTIVITY. This is happening even though Background App Refresh is turned OFF. I also reinstalled the app but still no help.
Hey there @aaashish,
Thanks for reaching out about this.
Could you confirm to us that you've performed a clean reinstall of the app? Exact steps can be found here. A new update has also been released today, so we encourage you reinstall the app.
If that doesn't fix the issue try going to your account page and logging out everywhere and logging back in.
If that doesn't help let us know if you can try logging in on another iPhone and if you experience the same issue.
Hope this helps. Don't hesitate to reach out again if you have more questions.
I’ve tried everything and I still remain as disappointed as before with this app’s (which I love otherwise) disgusting battery consumption. I guess only switching back to Apple Music will fix this issue?
Thanks for getting back to us.
In case you have an push notifications enabled, do you mind switching those off to see if this changes anything with the battery usage? Head here to learn how to manage notifications.
We also recommend clearing your cache and logging out and back in to your account twice.
Try the app after doing this and see if you notice any difference in the battery usage. If you see the same issues, it'd be great if you could share some screenshots from the data usage settings of the phone, before and after so we can see how the battery reacts.
Keep us posted! We'll be looking forward to your response.
I’ve tried all of that. I’ve tried literally everything that is possible from my side as a user. It’s only now up to the unqualified nerds sitting in Spotify offices to solve this nonsensical problem. That is, if they actually want to solve it.
From what I gather, the app is likely using so much battery in dishing out those daily mixes, which have gotten to be quite boring anyway.
This is how I currently bear this app: turned on Private Session (every time it gets turned off also). Clear cache more often in the day than anything else that I do. It’s a nightmare, a real nightmare. And I’m on the verge of going back to Apple Music.
NOTE FOR THE NEXT MODERATOR WHO RESPONDS:
please don’t give any tips or advice. Respond only if you’ve a proper solution communicated to you from the Spotify headquarters. This will save my time, and yours too.
Hey timl08 ,
Thank you for reaching out to us.
Could you please confirm if you followed the steps that were provided in the thread so far?
It would also be great if you could let us know the following, so we can have our developers take a closer look at what's causing the issue:
We'll be keeping an eye out for your reply.
I have had Spotify premium since the first year it came out. Something this year is causing the battery to drain ridiculously fast. Several times this year I've had Spotify drain the battery completely in 2 hours. This is on airplane mode, sync off, offline mode, streaming to a Bluetooth speaker. In the summer, I would stream literally 8 hours and have it only drain about 30%, now 2 hours drains it 100%. Attached is the battery usage from today. This is totally unacceptable. I have a galaxy S 10 with a battery that lasts almost 2 days running normally. I have the newest Spotify. Something is wrong and needs to be addressed! How can I stream at parties or enjoy paid music if only 2 hours at a time?!
Thank you for your post. We're really sorry to hear that you experience this. We're happy to help.
Can you confirm if you followed all if the steps that's been provided in the thread?
It would also be great if you can let us know which version of the app you have?
We'll keep an eye out for your reply.
Hey there @zfw-5n0bwl_e,
Thank you for reaching out here in the Community.
It would be great if you can confirm if you've followed the troubleshooting steps that's been provided in this thread, and also which version of the app you have.
Keep us posted.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…