Spotify freezes when I open the app or switch back to it after iOS upgrade

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Spotify freezes when I open the app or switch back to it after iOS upgrade

j86989
Regular

Plan

Premium

 

Device

iPhone 6s

Operating System

iOS 12

 

My Question or Issue

Spotify freezes when I open the app or switch back to it.

It has been happening since I upgraded iOS to the newest version.

Spotify had worked fine before the upgrade.

I haven't noticed similar behaviour for another apps so far...

4 Replies

Re: Spotify freezes when I open the app or switch back to it after iOS upgrade

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 15
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Note: I'm not a Spotify employee.

Re: Spotify freezes when I open the app or switch back to it after iOS upgrade

j86989
Regular

Hi,

 

I've tried to restart my phone. It hasn't helped.

 

I'll reinstall Spotify.

 

Spotify version 8.4.73.780

iOS version 12.0 (16A366)

 

Re: Spotify freezes when I open the app or switch back to it after iOS upgrade

Moderator
Moderator

Hey @j86989.

 

Thanks for getting back to us.

 

Could you please update iOS to 12.0.1 and reinstall Spotify again? 

 

We hope that does the trick :) Let us know if it didn't help, or if you have further questions.

 

Have a nice day!

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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Re: Spotify freezes when I open the app or switch back to it after iOS upgrade

j86989
Regular

I've reinstalled the app again and it hasn't helped.

I've also restarted my device but Spotify still freezes...

 

I've inserted screenshots with versions' details for your information.

 

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