Spotify is extremely slow to sync offline playlists on iOS

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Re: Spotify is extremely slow to sync offline playlists on iOS

Tintent
Casual Listener

I had the problem a few weeks ago. I've got pretty fast wifi at home (40+mb) and I just couldn't get it to sync with my new iPhone5. It worked over 3G, but at a cost. I read that using a slower wifi connection helped, so I tried it on slower wifi and (at work) it synced quickly at about one second per track. Since then, for no reason I can see, it also syncs quickly at home! So I suggest trying a slower wifi. It might not work, but worth a go.

Re: Spotify is extremely slow to sync offline playlists on iOS

andybrk
Newbie

I'm seeing this issue trying to sync my iPhone 5 as well.  I've been a Spotify Premium subscriber for a long time.  I even have some of my own music on Spotify.  I've never considered the other services, but this thread has definitely encouraged me to start looking.

 

It really shouldn't take this long to sync playlists over WiFi.  I'm also a programmer, and I really doubt a bug like this would exist for 10 months if it were a high priority.

 

I would not be surprised if this isn't a bug.  I wonder if Spotify is throttling to help keep their bandwidth costs down.  Spotify, if you're doing that, you should consider Amazon's CloudFront.  Looking at their pricing (http://aws.amazon.com/cloudfront/pricing/) it should cost you something like $0.001 for me to sync a couple thousand songs.  Seems like it would be a good use of my premium subscription dollars.

 

So, if this is a bug, here's another vote to raise the priority.  If it isn't a bug, here's a vote for upping your bandwidth.

 

Now I'm off to check out Rdio, etc.

Re: Spotify is extremely slow to sync offline playlists on iOS

skennedy789
Music Fan

This problem has been bugging premium users for the better part of a year, and Spotify support STILL can't give us a fix to this wildly prevalent issue? Even better, why not just let us sync via USB? The iPod Touch does this jsut fine. 

 

We know that us paying subscribers are the only customers keeping Spotify afloat (even though it looks like the company's earnings are in a ditch currently).

 

I don't know if this incompetence is on the part of the staff being lazy or on the part of management not hiring enough staff. 

 

I'm switching to another paid service in a month if Spotify doesn't fix this for all iPhone users, 4, 5 and 3GS. 

 

 

 

Re: Spotify is extremely slow to sync offline playlists on iOS

rbg214
Newbie

I don't see a whole lot of participation/acknowledgement from the Spoitfy staff on this forum string.  I don't often post on forums, but I though this might be worth it:

 

Dear Spotify staff:

 

I am going to cancel my Premium subscription.  Until you can get the iPhone 5 to sync at a someone reasonable rate, the Premium subscrition has no value to me.  I look forward to any forthcoming improvement, but until then, I am very disappointed.

 

Thank you.

Re: Spotify is extremely slow to sync offline playlists on iOS

eeiciap
Casual Listener
Because of the lack of communication on this matter for an extended period of time, and without any indication of a fix coming up, I have went ahead and cancelled my subscription. I will be using an alternative service instead.

Re: Spotify is extremely slow to sync offline playlists on iOS

StRyDeRxX
Regular
I suggest you guys try the new IOS update (6.0.2). It specifically addresses issues with WIFI on the iPhone 5 and iPad Mini.

Re: Spotify is extremely slow to sync offline playlists on iOS

crainger
Regular

Seems to have fixed the issue for me on iPhone5. Will continue to test. Still not working on iPad 3 though. 6.0.2 not out for it yet though.

Re: Spotify is extremely slow to sync offline playlists on iOS

skennedy789
Music Fan

It still doesn't work for me on the iphone 3GS. Spotify support never e-mailed me back about the issue, so I'm trying premium support (I didn't know it existed until I went to the cancellation page!)

Re: Spotify is extremely slow to sync offline playlists on iOS

ALTRON
Music Fan

Nope. latest ios wifi fix update didnt work. STILL slooooow

Re: Spotify is extremely slow to sync offline playlists on iOS

k_nonymous
Casual Listener

I have also been experiencing this issue. A couple of months ago, it was off-and-on. Sometimes, tracks/albums would sync in a timely fashion, at other times, it would take hours to sync a couple of tracks. Please fix this, this is meant to be one of the premium features for paid subscribers.

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