Spotify is killing my iPhone

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Spotify is killing my iPhone

-_f1191qfuilk
Casual Listener

Hi everyone, 

 

I am having issues with Spotify. I am running iOS 11.3.1 in an iPhone 6+ and the device has begun to heat up like **bleep** when I am listening music in background. It didn't heat up like that except when I skipped a lot of songs at a time or when I was running another "heavy" app. Is that normal? Or are they mining crypto on our devices?

 

Thanks in advance!

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Re: Spotify is killing my iPhone

Rock Star 16
Rock Star 16

Hi @-_f1191qfuilk,

 

I hate to see that happening to you as well. Many other people are facing the same issue even with newer models. I think it might just be a bug that is causing that and it should be fixed in the next update.

In the mean time, you could try to reset your phone through iTunes, it will do a miracle to your device by removing all the junk and stuff being added up in the OS that would make it fail and make issues like this one pop up more often.

Another tip I would give is to close some apps in background that you aren't using but are just staying there. I know Apple says the opposite but when you aren't going to use them right away or the next few hours I don't see nothing good coming from keeping them open in the background. Limit the background app refresh because I am sure you don't need all the apps that support that to be constantly being refreshed in the background except for the ones you really need to.

Part of the big problem is also iOS 11, which boy was it buggiest one Apple ever released. 

However as I mentioned above, the next update of Spotify should fix this.

 

Hope it helped, if it did mark it as a solution and drop a like!

 

Cheers!

 

Edit: I edited my original post which was marked as a solution but Spotify removed it. No idea why. So I had to repost this. Don't hesitate to mark it as a solution.

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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13 Replies

Re: Spotify is killing my iPhone

-_f1191qfuilk
Casual Listener

Hi,

 

Thanks a lot for your reply!

Dude it was so fast and detailed!

I will try your tips for sure and hope they help me!

 

You rock!

Re: Spotify is killing my iPhone

Rock Star 16
Rock Star 16

Thanks a lot for the kind words!

Enjoy our community and if you have any questions or issues don't hesitate to ask for help here!

One of us will sure find a way to help you!

 

Have a nice day!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify is killing my iPhone

BR3W3R
Gig Goer

Nice seeing an actual response to this issue. Thank you. This issue seems to be affecting many of us.

Solution!

Re: Spotify is killing my iPhone

Rock Star 16
Rock Star 16

Hi @-_f1191qfuilk,

 

I hate to see that happening to you as well. Many other people are facing the same issue even with newer models. I think it might just be a bug that is causing that and it should be fixed in the next update.

In the mean time, you could try to reset your phone through iTunes, it will do a miracle to your device by removing all the junk and stuff being added up in the OS that would make it fail and make issues like this one pop up more often.

Another tip I would give is to close some apps in background that you aren't using but are just staying there. I know Apple says the opposite but when you aren't going to use them right away or the next few hours I don't see nothing good coming from keeping them open in the background. Limit the background app refresh because I am sure you don't need all the apps that support that to be constantly being refreshed in the background except for the ones you really need to.

Part of the big problem is also iOS 11, which boy was it buggiest one Apple ever released. 

However as I mentioned above, the next update of Spotify should fix this.

 

Hope it helped, if it did mark it as a solution and drop a like!

 

Cheers!

 

Edit: I edited my original post which was marked as a solution but Spotify removed it. No idea why. So I had to repost this. Don't hesitate to mark it as a solution.

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Spotify is killing my iPhone

burgurdy
Casual Listener

This advice was not helpful to me and is a thin attempt to blame the phone instead of the app. Background processes are not causing Spotify to suddenly consume battery, that would be those apps consuming battery, if anything. 

 

I am also unsure of what you mean when you say "reset your phone in iTunes". There is no "iTunes" app to speak of besides iTunes Store, which does not have an actual reset option. Are you saying to format the phone? If so, that is a laughable suggestion that might as well be "uninstall Spotify" instead.

 

I'm sorry for the harsh tone, but the avoidance of clear responsibility from Spotify on this is really frustrating and shakes my faith in their platform.

Re: Spotify is killing my iPhone

owmybrain
Gig Goer

Yeah, sorry, but that is absolutely not a "solution" and it shouldn't be marked as such. The solution is for Spotify to fix the issue. There is nothing wrong with our phones.

Re: Spotify is killing my iPhone

Rock Star 16
Rock Star 16

Hey @burgurdy,

 

I don't mind your harsh tone. But I do mind your total lack of knowledge about this.

Using iTunes, "on PC" as you didn't get it should have made it clear, to reset your phone fixes more things than you might imagine but sine you have no idea about it you would call it an attempt to avoid responsibility from Spotify and in case you haven't noticed I don't work for them!

Another fact, don't know if you are aware that iOS 11 exists, because you may still be on iOS 10, it was a total disaster. The buggiest OS that was out there. I have been using it since Beta 1 until iOS 12 came to light and things haven't changed that much. Hopefully they will. Same with Spotify, a new UI is out there, things have changed and it is as buggy as 11 is. They haven't updated the app in a month in the App Store and that's because they may be working to fix those issues for anyone who is experiencing them. 

 

Have a nice day :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify is killing my iPhone

Rock Star 16
Rock Star 16

Hey @burgurdy,

 

I don't mind your harsh tone. But I do mind your total lack of knowledge about this.

Using iTunes, "on PC" as you didn't get it should have made it clear, to reset your phone fixes more things than you might imagine but sine you have no idea about it you would call it an attempt to avoid responsibility from Spotify and in case you haven't noticed I don't work for them!

Another fact, don't know if you are aware that iOS 11 exists, because you may still be on iOS 10, it was a total disaster. The buggiest OS that was out there. I have been using it since Beta 1 until iOS 12 came to light and things haven't changed that much. Hopefully they will. Same with Spotify, a new UI is out there, things have changed and it is as buggy as 11 is. They haven't updated the app in a month in the App Store and that's because they may be working to fix those issues for anyone who is experiencing them. 

 

Have a nice day :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify is killing my iPhone

Rock Star 16
Rock Star 16

Hey @owmybrain,

 

I am not denying Spotify's fault on this.

Since it worked for that user it means something.

I know it isn't worthy to do it just for an app but update after update things get messy.

A clean install is the only solution to that. I guess you understand that :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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