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Okay if you're still the problem I'd check your subscription on https://www.spotify.com/uk/account/subscription/
that'll confirm wheter or not you have premium. If it's saying you've got premium but it's not working on your iOS device, a quick logout/login will usually fix it.
If it says free, then best check the receipt emailed to you, this will have the username of the account on this(I only say this becasue sometimes if you've linked a facebook account it can kinda create 2 accounts, and only one will have premium).
If it says premium and you've logged out and back in to and still no luck, personally I had to uninstall the app then reinstall and it started magically working.
If all else fails, spotify have a grreat support team https://www.spotify.com/about-us/contact/contact-s
if they reply with a generic resopose which doesn't help reply to the no-reply email and they'll get back to you 🙂
Hope this helps, 🙂
Hey sorry to hear your premium isn't working anymore, can I just have some more info.
Are all the features not working or is it just offline music?
Okay if you're still the problem I'd check your subscription on https://www.spotify.com/uk/account/subscription/
that'll confirm wheter or not you have premium. If it's saying you've got premium but it's not working on your iOS device, a quick logout/login will usually fix it.
If it says free, then best check the receipt emailed to you, this will have the username of the account on this(I only say this becasue sometimes if you've linked a facebook account it can kinda create 2 accounts, and only one will have premium).
If it says premium and you've logged out and back in to and still no luck, personally I had to uninstall the app then reinstall and it started magically working.
If all else fails, spotify have a grreat support team https://www.spotify.com/about-us/contact/contact-s
if they reply with a generic resopose which doesn't help reply to the no-reply email and they'll get back to you 🙂
Hope this helps, 🙂
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