Spotify not showing all Echo groups

[dcbentley]

Plan: Premium

Country: USA

Device: iPhone 11 Pro Max

Operating System: iOS 10

My Question or Issue

I want to create a new music group since I’ve added a new Echo speaker. However, the new group would not show up in the Spotify app. Reading some of the suggested “fixes”, I’ve deleted all multi room music groups in the Amazon Alexa app and re-created them. Spotify will only show the first two groups that I ever create. All subsequent groups are not shown until I delete a prior group (depending on the speakers in that group). 

E.g.: if I create an “Everywhere“ group followed by “Dining Room“, both groups will show in the Spotify app. Creating a third group called will not show until I delete the Everywhere group or the Dining Room group.

I also attempted creating groups with unique names (E.g.: Test001, Test002, Test003, etc.) for groups just in case there was some weird duplication issue but it didn’t not resolve the issue.

I also attempted creating groups with speakers that were only the same model and we’re not duplicated in other groups. This had the most interesting results, as it seems that speakers that appear in different groups will not show in the app unless they are included as par of the first two groups created.  

E.g.: “everywhere”, and a “stereo pair”, will show in the app.  But “dining room” won’t show up because it’s the third group and its speakers are also part of everywhere. (Of the “everywhere” group is deleted, “dining room” shows up in the Spotify app)

Soooo... what do I need to do to make this work so I can group other speakers together? Or is this a Spotify limitation?

[Cooper_da]

Oh sorry, in spotify.

Settings (top right corner) -> scroll down to "devices".

Let me know if it works. 

My app is German language so no pictures.

[danvhenry]

I just spoke to Alexa support and they acknowledged there is ongoing issues with the Multi-Room Music Groups.

After the call I decided to do some more troubleshooting. I have 3 devices. I had two groups of 2 devices. When I tried creating a group with all 3, the groups of 2 would disappear. However, if I created another group of 2 > saved it > then edit that group and add a third speaker, all groups stay visible.

Hope that helps some people landing on this page

[RonaldDavis]

I also called Amazon Echo support, and they told me that there is a bug that prevents groups from working right with Spotify. I also called Spotify but they were not aware of any bug. This has come up for me within the past several weeks.

I then played with it some more and figured out that it wasn’t a matter of number of devices, but more about “poisoned” devices. I created a group and individually added devices. Out of seven Echo devices, three were “poisoned,” meaning that the moment I added one of them, the group disappeared from Spotify. At all times, the groups worked correctly with Amazon’s music service.

I then deregistered, and re-registered a poisoned device, and it continued being a problem. I also ensured that the device was up to date.

For now, I’m using another music service that seems to work really well, just like Spotify used to.

[3n1gm4]

Had the same issue, however I was able to resolve it on my end. I have (1) echo generation 1 and (3) echo generation 3.

The everywhere group was not showing. When I removed the generation 1 echo, this solve the issue. Not sure if this will resolve the problem for others but if you have different generation of echos, it's worth a try.

[RonaldDavis]

I suspect that might have been coincidence: I've observed this behavior with Echos that span generations. It's possible that this issue is more likely to occur on older generation devices, but not enough data to conclude that just yet.

Anyone else after doing some testing finding they can isolate the issue to type of device or generation?

[cjog]

Is this problem one created by Amazon on Alexa, making it difficult on purpose to connect groups.
My thought is that Amazon would prefer for everyone to switch to amazon prime music.,... you dont get the same issue there...

Just sayin!

[CrownedMartyr]

This has been an ongoing issue for me for a while now. One thing I've noticed that I haven't seen mentioned here yet is that I am ALWAYS able to get any speaker group to show-up if I play music to it from the Alexa app first. So, go to the Alexa app, the play tab, select anything from Spotify and Alexa should ask where you want to play it. Select the missing group, then open the Spotify app and that group should be present. It's the only workaround I've found. However, it does seem as though the max number of speaker groups available in Spotify is two, so as soon as I choose a new one, it replaces one that was there before. Frustrating to say the least.