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Spotify not working well at all... tried everything

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Spotify not working well at all... tried everything

user-removed
Not applicable

Howdy,

 

I have had these issues for about a month. I think the problem may be with my account because I'm having problems with using it on both my Galaxy 6 and Iphone 6 and both devices are on different networks.

 

Problems include:

  • When i search for song/artists/whatever, the search wheel comes up and it never loads the songs (e.g. won't play);
  • Try to play an album and it plays one song and can't load the next;
  • drops out and closes the app while a song is playing;
  • black home screen from time to time and nothing happens; and
  • spotify freezes and I can't stop songs playing.

It's basically completely unworkable.

 

I have tried:

  • Trobleshooting tip of deinstalling the app, deleting files, deleting offline devisces, re-load, restart, . This helps for about 2 mins and problems are back; and 
  • I have made sure power saving mode is switched off.

It's a premium account. 

 

HELP! I'm losing it! 

 

Thanks.

2 Replies
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Re: Spotify not working well at all... tried everything

Roadie

Hello, and thanks for reaching out here on the community!

 

Sorry to hear this, but we are happy to help out.

 

We'd like to investigate this a little further for you. To help us do so, it'd be great of you could provide us a little more info:

 

  • The OS versions of your S6 and iPhone
  • What version of Spotify are you using?
  • Does it happen over 3G/4G, WiFi?

Keep us posted 🙂

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Re: Spotify not working well at all... tried everything

user-removed
Not applicable

Hi Mary,

 

The problems are the same when there is wifi or no wifi.

 

My S6 in on 4G (Optus). OS 6.0.1.

 

My Iphone is 4G (Telstra). OS Version 9.3.1.

 

I have Spotify version  5.9.0.774 armV7

 

Thanks for your help! 

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