Spotify not working well at all... tried everything

[user-removed]

Howdy,

I have had these issues for about a month. I think the problem may be with my account because I'm having problems with using it on both my Galaxy 6 and Iphone 6 and both devices are on different networks.

Problems include:

• When i search for song/artists/whatever, the search wheel comes up and it never loads the songs (e.g. won't play);
• Try to play an album and it plays one song and can't load the next;
• drops out and closes the app while a song is playing;
• black home screen from time to time and nothing happens; and
• spotify freezes and I can't stop songs playing.

It's basically completely unworkable.

I have tried:

• Trobleshooting tip of deinstalling the app, deleting files, deleting offline devisces, re-load, restart, . This helps for about 2 mins and problems are back; and 
• I have made sure power saving mode is switched off.

It's a premium account. 

HELP! I'm losing it! 

Thanks.

[MaryS]

Hello, and thanks for reaching out here on the community!

Sorry to hear this, but we are happy to help out.

We'd like to investigate this a little further for you. To help us do so, it'd be great of you could provide us a little more info:

• The OS versions of your S6 and iPhone
• What version of Spotify are you using?
• Does it happen over 3G/4G, WiFi?

Keep us posted 🙂

[user-removed]

Hi Mary,

The problems are the same when there is wifi or no wifi.

My S6 in on 4G (Optus). OS 6.0.1.

My Iphone is 4G (Telstra). OS Version 9.3.1.

I have Spotify version  5.9.0.774 armV7

Thanks for your help!