Spotify premium stopped working on iPhone.

[Andyw1986]

Randomly stopped working. Can't play any starred songs. Tried logging out and in and restarting. Help please.

[David]

Hello, 

It seems that your card has had some problems with trying to make a payment. You might want to check the following - 

1. Your card must not have expired. If you have received a new card, please update your card details on your Subscription page: https://www.spotify.com/account/subscription/

2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries).

3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card).

4. Your card must be open to be used for foreign purchases.

5. There are some banks that require other security authentifications, the most common one being 3DSecure.

[Peter__]

Hey!

Welcome to the community 🙂

That is very strange!

Can you sign into your account online and just double check that your premium subscription is still active?

You might also want to try performing a clean reinstallation of the mobile client, as well as connecting to WiFi if available 😉

If that doesn't work, post back here!

Peter

David is on the ball 😉

Peter