Spotify says sign up for premium, I already have this. My payment was confirmed.

[MichaelJerzak]

did you try logging out then back in again?

[user-removed]

yes...tried everything nothing works...is there any person i can talk to? phone number? this is frustrating....I am paying for premium and cannot get it on phone or net book now.

[Joe · Accepted solution]

Can you please follow the instructions in this post. 

[user-removed]

I did log out and log back in I had to do some real searching as when I went into account on computer it said i was using a free subscription and then it showed on another window of the same account that I had premium...weird. It looks like everything is finally working. Seems like there was some kind of miscommunication within facebook account and spotify log in. Hopefully everything is good now for the long haul...thanks for your help trouble shooting. Rose