Spotify still playing music while answering a phone call on iPhone X

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Spotify still playing music while answering a phone call on iPhone X

betofer1
Casual Listener

If I'm listening to Spotify and someone calls me, the song keeps playing despite answering. I have to manually stop the player. Anyone with the same problem?

 

(Premium/Spain - iPhone X - iOS 11) 

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Re: Spotify still playing music while answering a phone call on iPhone X

Rock Star 16
Rock Star 16

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies
Solution!

Re: Spotify still playing music while answering a phone call on iPhone X

Rock Star 16
Rock Star 16

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify still playing music while answering a phone call on iPhone X

betofer1
Casual Listener

Thanks! That was so simple. 

Re: Spotify still playing music while answering a phone call on iPhone X

Rock Star 16
Rock Star 16

Really happy that you resolved it! 🎉

 

https://open.spotify.com/track/2mUExuyvrSq46U3CEQWtpV

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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