Spotify stops playing music when I go off the app

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Spotify stops playing music when I go off the app

Newbie

Plan

Premium

Country

United Kingdom

Device

iPhone 8 

Operating System

iOS 12.2 

 

My Question or Issue

This has just started today but whenever I go off the app the music just automatically stops playing or whenever I turn my phone off it does the same thing, I have tried to press play and whenever I do that it shows that it’s playing but no sound is coming out but when I go back into the app the song has gone back to the beginning. I don’t know what this could be it seems to happen with headphones and without but was working fine last night. I have tried the tricks that I have seen such as flicking all the apps up but that doesn’t seem to work either. Could anyone tell me what is wrong or how to fix this thank you, it’s very annoying because it means I have to stay on my phone to listen to music therefore waisting much more battery than I should have to. Thank you once again any help would be appreciated! 

9 Replies
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Re: Spotify stops playing music when I go off the app

Moderator
Moderator

Hey @Jessicamorris.

 

Thanks for reaching out to us about this - could you try a quick clean reinstall by following the steps in this support article?

 

If that doesn't work for you, could you let us know the exact Spotify version you're running on your phone? We'll look into it further.

 

Thanks - looking forward to hearing back from you 😉

PeterModerator
 
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Re: Spotify stops playing music when I go off the app

Casual Listener

The exact same thing has been happening to me, and I have tried everything!

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Re: Spotify stops playing music when I go off the app

Moderator
Moderator

Hey there @mikaelafisch,

 

Welcome to the Community!

 

Did you try performing a clean reinstall of the app like @Peter has suggested? Let us know if that helped.

 

We'll be on the lookout for your reply.

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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Re: Spotify stops playing music when I go off the app

Casual Listener

Yes I have tried that a couple times, but it doesn’t seem to help!

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Re: Spotify stops playing music when I go off the app

Moderator
Moderator

Thanks for confirming this to us @mikaelafisch!

 

As a next step we can recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option.

 

It's also a good idea to check that Spotify has the permissions to run in the background.

 

If that's not causing the issue, could you let us your Spotify version and, if possible, if you experience this on other mobile devices?

 

We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.

 

ElenaModerator
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Re: Spotify stops playing music when I go off the app

Casual Listener

How can I check that Spotify has the permissions to run in the background? Thank you!

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Re: Spotify stops playing music when I go off the app

Moderator
Moderator

Hi @mikaelafisch,

 

Thanks for your reply.

 

Go to:

 

1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.

2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.

3. Last step - restart the phone.

 

Let us know how it goes!

AlexModerator
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If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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Re: Spotify stops playing music when I go off the app

Casual Listener

I have tried all of this and nothing has worked! 

Highlighted

Re: Spotify stops playing music when I go off the app

Moderator
Moderator

Hi again @mikaelafisch,

 

Thanks for the reply.

 

Could you tell us the exact make, model and OS version of your device, as well as the version of your Spotify app? Also let us know if any other music playing apps behave the same way when you turn off the screen.

 

Thanks.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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